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One person’s recent experience at an Airbnb has the company apologizing and clarifying its rules on surveillance devices.

Airbnb recently dismissed a privacy concern from one if its users when he discovered security cameras inside his Airbnb rental. The cameras were not mentioned in the Airbnb listing, as required by the company’s rules. After the user went public with his ordeal, Airbnb refunded the user, banned the host, and clarified that the listing did indeed break Airbnb policy.

When Jeffrey Bigham rented a home on Airbnb for himself and his family over the winter holiday break, everything seemed to check out. The Carnegie Mellon University professor detailed in a blog post how he went over the description, checked out the photos, and did his due diligence before renting the home. Read more…

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